Frequently Asked Question

Yes, The Kennypipe.com website is a portal that contains many benefits for customers of Kenny Pipe & Supply. You must have an active account to register.

At the base of the website under the “Support” section you will find a link to the “Credit Application”. Clicking on that link you will be redirected to the website “cus.bectran.com”. Simply fill out and submit the credit application and a decision will be forthcoming.

Most customers who pay for each order are assigned an account number for tracking purposes. This “cash” account number is all you need to register for the site.

Yes, user security allows a customer at any time to view their current account balances.

After login, click on “My Account”. Under Accounts click on “Account Summary”.

Yes, user security allows a customer at any time to view their statements.

After login, click on “My Account”. Under Accounts click on “Account Summary”. Account Statements list contains a link to “Download”, click on the statement that you wish to view.

Yes, after login, click on “My Account”, under Orders click on Order History. The date filter automatically populates with the last 30 days, change the filter as required then click on search.A listing of orders will appear. To the right side there are two download options, Invoice & POD.

POD will allow you to view the delivery document. Invoice will allow you to view the final invoice.

Yes, after login, click on “My Account”, under Orders click on Order History. The date filter automatically populates with the last 30 days, change the filter as required then click on search.A listing of orders will appear. To the right side there are two download options, Invoice & POD.

POD will allow you to view the delivery document. Invoice will allow you to view the final invoice.

Call for Availability means that the location selected when a customer has logged on does not currently have that product in stock.

Yes, when logged in as a customer the “Branch Availability” may be clicked. If there is product available at any of our locations a list will populate.

During the checkout process you can select the Delivery Method of “Kenny Pipe Truck”. You may also select a preferred delivery date and you can type in any Shipping Instructions that may be required. When the order is finalized and submitted Kenny Pipe personnel will contact you to confirm the actual delivery of the materials.

Yes, during the checkout process when you select the delivery method of “Kenny Pipe Truck” the address will default to the address that is assigned to that job record. You however can make a one-time change to that address by clicking on the “Add One-Time Shipping Address” link.

Please allow 2 hours for your order to be processed.

No, the website will only show the items that are loaded in the Kenny Pipe back office system.